Since 1969 Zager Guitars has been the only guitar company in the world with a true 100% money back guarantee, but we do have 3 simple rules that allow us to continue this generous policy.
All returns must be made within 30 days of original purchase. Most shops have 3 day policies. We extend this 10 fold and pay for everything including all shipping fees both ways which no other guitar company in the world offers.
- Guitars must be in brand new condition with original strings and no signs of use, damage, finish impurities or custom work (pick guards, custom hardware, etc)
International, Hawaii and Alaska customers must return their guitars personally as we could no longer afford to offer our generous return policy if we also had to pay long distance return shipping fees.
We have so few returns (under 1%) that when it happens Mr. Zager likes to know exactly what the problem was and handles all returns personally. If all criteria above is in order to initiate a return contact firstname.lastname@example.org and provide your name, guitar model and your phone number along with a good time to call and you will be contacted by Mr. Zager personally.